Pусский Terms of Services
These Terms of Services explain how Softora’s website and services may be used, and outline key points about enquiries, projects, payments, support, content, and responsibilities.
Terms at a Glance
These terms are written to make the basics clear before you use our website or contact Softora about a project.
Service Enquiries
You can contact Softora about websites, SEO, software, e-commerce, IT support, and maintenance.
Project Scope
Project details, deliverables, fees, and timelines may be agreed separately before work begins.
Payments and Support
Payment terms, ongoing support, and monthly services may depend on the agreed package or proposal.
Fair Use
You agree to use our website and services lawfully and respectfully.
Who We Are
Softora is a UK-based tech services website providing web development, SEO services, software development, IT support, e-commerce development, and website maintenance. Our website address is https://softora.co.uk/.
You can contact Softora at support@softora.co.uk or by phone on 01708 620310.
Using This Website
By using this website, you agree to use it lawfully and responsibly. You must not misuse the website, attempt to interfere with its security, copy content without permission, or use the website in a way that could harm Softora or other users.
We may update, change, or remove website content at any time without notice.
Our Services
Softora provides technology-related services including web development, SEO services, software development, IT support, e-commerce development, and website maintenance.
Service details may vary depending on the project, package, scope, proposal, invoice, email agreement, or written confirmation.
Enquiries and Quotes
Submitting an enquiry through our website, email, or phone does not create a formal service agreement.
Quotes, estimates, proposals, or starting prices are based on the information available at the time. Final pricing may change if the project scope, content, features, integrations, timeline, or support requirements change.
Project Scope and Deliverables
Before work begins, Softora may confirm the agreed project scope, deliverables, timeline, fees, and responsibilities in writing. This may be done through a proposal, invoice, email, project document, or agreement.
Work outside the agreed scope may require a separate quote or additional approval.
Client Responsibilities
To complete work properly, we may need information, feedback, content, access details, approvals, images, branding materials, product details, website login details, or other project resources from you.
Delays in providing required information, feedback, or approvals may affect project timelines.
You are responsible for ensuring that any content, images, files, or materials you provide are accurate and that you have the right to use them.
Fees and Payments
Fees, payment stages, deposit requirements, monthly support charges, and payment deadlines may be confirmed separately before work begins.
Softora may pause work or delay delivery if agreed payments are not received on time.
Third-party costs such as hosting, domain names, premium plugins, paid tools, stock assets, software licences, payment gateway fees, or third-party subscriptions are usually separate unless clearly included in the agreed scope.
Timelines and Delays
Any timelines shared by Softora are based on the project scope and information available at the time.
Timelines may be affected by changes to scope, delayed feedback, delayed content, technical issues, third-party services, or other factors outside our control.
We aim to communicate clearly if a timeline needs to change.
Revisions and Changes
Reasonable revisions may be included where agreed as part of the project scope. The number and type of revisions may vary depending on the project or package.
Additional changes, new features, new pages, new content, or design changes outside the agreed scope may be quoted separately.
Website Content and Materials
Unless content writing is included in the agreed scope, you are responsible for providing website text, images, product details, business information, and other materials needed for the project.
Softora may help structure or format provided content, but you remain responsible for checking accuracy, legal suitability, spelling, claims, and compliance of your business content.
Third-Party Tools and Services
Some projects may involve third-party tools, platforms, plugins, APIs, payment gateways, hosting providers, analytics tools, email services, or external software.
Softora is not responsible for changes, downtime, pricing changes, errors, limitations, or decisions made by third-party providers.
SEO and Performance
Softora may provide SEO services, SEO-ready website structure, technical checks, content recommendations, or performance improvements.
We do not guarantee search engine rankings, traffic, enquiries, sales, revenue, or specific business results. Search engines, user behaviour, competition, website history, content quality, and market conditions can affect outcomes.
Support and Maintenance
Support and maintenance may be provided as a one-off service, monthly service, or agreed support arrangement.
The level of support, response expectations, included tasks, update frequency, and exclusions may depend on the agreed support package or written confirmation.
Intellectual Property
Unless agreed otherwise, website content, brand materials, images, logos, text, product information, or files supplied by you remain your responsibility and property.
After full payment is received, agreed final deliverables created for your project may be transferred or made available to you, subject to any third-party licences, platform rules, plugin licences, or ongoing service terms.
Softora may retain rights to general methods, reusable code structures, internal processes, know-how, and non-client-specific materials developed before or during the project.
Limitation of Liability
Softora aims to provide services with reasonable care and skill. However, we are not responsible for indirect losses, loss of profit, loss of revenue, loss of data, business interruption, third-party service issues, search engine changes, or results outside our reasonable control.
Nothing in these terms is intended to limit rights that cannot be limited by law.
Ending or Pausing Work
Either party may need to pause or end work where there is a significant change in scope, non-payment, lack of required information, technical limitations, or another practical issue.
If work is paused or ended, any fees for completed work, agreed milestones, third-party costs, or outstanding invoices may still be payable.
External Links
Our website may include links to external websites. These links are provided for convenience only.
Softora is not responsible for the content, availability, security, or policies of external websites.
Changes to These Terms
We may update these Terms of Services from time to time to reflect changes in our website, services, business practices, or legal requirements.
When updates are made, the revised version will be published on this page with an updated date.
Contact Us
If you have any questions about these Terms of Services, you can contact Softora using the details below.
- Email: support@softora.co.uk
- Phone: 01708 620310
- Address: 14-16 Station Ln, Hornchurch, Essex, United Kingdom
Important Service Notes
These points help set clear expectations before a project or support request begins.
Starting Prices Are Estimates
Any starting prices are guides. Final pricing depends on project scope, content, features, integrations, and support needs.
SEO Results Cannot Be Guaranteed
We can improve structure and provide SEO support, but search rankings and traffic depend on many external factors.
Third-Party Costs May Apply
Hosting, domains, plugins, licences, paid tools, and subscriptions may be separate from Softora’s service fees.
Clear Scope Helps Delivery
The clearer the project scope, content, access, and feedback, the easier it is to keep work organised.
Questions About These Terms?
If you have a question about these terms, a service enquiry, or a project scope, contact Softora using the details below.
Contact SoftoraNeed Help With a Digital Project?
If you are planning a website, SEO project, software build, e-commerce store, IT support request, or maintenance plan, Softora can help you discuss the next step clearly.
